Shipping & Returns

<h2>Shipping & Returns</h2><h3>Free US Shipping</h3><p>We offer <strong>free standard shipping on all US orders over $35</strong>. Orders under $35 ship for a flat rate of $4.99.</p><h3>Processing & Delivery Times</h3><p>Most orders are processed within <strong>1-2 business days</strong>. Standard delivery takes <strong>5-7 business days</strong> after shipment. Expedited shipping options are available at checkout.</p><h3>Order Tracking</h3><p>Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier's website.</p><h3>30-Day Return Policy</h3><p>We stand behind every Fillis product. If you are not completely satisfied with your purchase, you may return it within <strong>30 days of delivery</strong> for a full refund or exchange.</p><h3>Return Conditions</h3><p>To be eligible for a return, items must be in their original condition and packaging. Please do not return items that show excessive wear, damage from improper use, or are missing components.</p><h3>How to Start a Return</h3><p>To initiate a return, please contact our support team via our <a href="/pages/contact">Contact Us</a> page with your order number and reason for return. We will respond within 1 business day with return instructions and a prepaid label for defective or incorrectly shipped items.</p><h3>Refunds</h3><p>Once we receive and inspect your return, refunds are processed within <strong>3-5 business days</strong> to your original payment method. You will receive an email confirmation when your refund has been issued.</p><h3>Exchanges</h3><p>If you received the wrong size or would like a different product, we are happy to exchange it. Contact us and we will ship out the replacement as soon as we receive your return.</p><h3>Damaged or Defective Items</h3><p>If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement at no charge.</p><h3>International Shipping</h3><p>At this time, we ship within the United States only. We are working on expanding to Canada and other international destinations in the future.</p>