Shipping & Returns

Free US Shipping

We offer free standard shipping on all US orders over $35. Orders under $35 ship for a flat rate of $4.99.

Processing & Delivery Times

Most orders ship within 2-3 business days from our U.S. warehouse. Standard delivery takes 5-7 business days after shipment.

Custom & Made-to-Order Items

Custom-size and made-to-order screens are produced individually and ship from our production facility in China. Please allow 7–10 days for production and dispatch. Total delivery typically takes 7–21 days from order. Shipping for custom orders is calculated at checkout based on screen size.

Expedited shipping options are available at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier's website.

30-Day Return Policy

We stand behind every Fillis product. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be in their original condition and packaging. Please do not return items that show excessive wear, damage from improper use, or are missing components.

How to Start a Return

To initiate a return, please contact our support team via our Contact Us page with your order number and reason for return. We will respond within 1 business day with return instructions and a prepaid label for defective or incorrectly shipped items.

Refunds

Once we receive and inspect your return, refunds are processed within 3-5 business days to your original payment method. You will receive an email confirmation when your refund has been issued.

Exchanges

If you received the wrong size or would like a different product, we are happy to exchange it. Contact us and we will ship out the replacement as soon as we receive your return.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement at no charge.

International Shipping

At this time, we ship within the United States only. We are working on expanding to Canada and other international destinations in the future.