Shipping & Returns

Shipping & Returns

Free US Shipping

For non-custom items, we offer free standard shipping on US orders over $35. Non-custom orders under $35 ship for a flat rate of $4.99. Custom screens always ship free within the U.S.; their shipping details are below.

Processing & Delivery Times

Most non-custom orders ship within 2-3 business days from our U.S. warehouse. Standard delivery for these items takes 5-7 business days after shipment.

Custom & Made-to-Order Items

Custom-size and made-to-order screens are produced individually and ship from our production facility in China. Each one is produced in 7 days and delivered 2–3 weeks from order. Peak-season shipping delays may extend this estimate. Delivery dates are not guaranteed.

Free U.S. shipping is included in the price of every custom made-to-order screen and curtain. No shipping fee is added at checkout.

Expedited shipping options for eligible non-custom items are shown at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier's website.

30-Day Return Policy

For eligible non-custom items, if you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Custom-made items are not eligible for returns. This does not affect our existing support for damaged, defective, or incorrectly supplied items.

Return Conditions

To be eligible for a return, items must be in their original condition and packaging. Please do not return items that show excessive wear, damage from improper use, or are missing components.

How to Start a Return

To initiate a return, please contact our support team via our Contact Us page with your order number and reason for return. We will respond within 1 business day with return instructions and a prepaid label for defective or incorrectly shipped items.

Refunds

Once we receive and inspect your return, refunds are processed within 3-5 business days to your original payment method. You will receive an email confirmation when your refund has been issued.

Exchanges

For eligible non-custom items, if you received the wrong size or would like a different product, we are happy to exchange it. Contact us and we will ship out the replacement as soon as we receive your return. For issues with a custom-made item, please contact us under our existing damaged, defective, or incorrectly supplied item procedures.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement at no charge.

International Shipping

Custom made-to-order screens and curtains ship free to the UK, Germany, France, Italy, Spain, the Netherlands, Belgium and Denmark. In-stock (non-custom) items ship within the United States only.