FAQs

Your Questions, Answered

Everything you need to know about Fillis magnetic screen doors.

1. How do I install a Fillis screen door?

Installation takes about 2 minutes and requires no tools or drilling. Each Fillis screen comes with a full-frame velcro kit. Simply peel and stick the velcro frame to your door frame, then attach the magnetic screen. That's it — no screws, no damage to your door frame.

2. What door sizes do Fillis screens fit?

Most Fillis screens are designed to fit standard US door sizes (32x80" and 36x80"). Always measure your door frame opening before ordering. Check our Size Guide for detailed measuring instructions.

3. Is the mesh safe for pets and kids?

Yes. The mesh is made from soft, flexible fibers that won't scratch or harm pets or children. The magnetic closure snaps shut gently and automatically — so even if your dog or cat runs through, the screen closes right behind them.

4. What is the Privacy PET Mesh?

Our Privacy PET Collection features a specially woven mesh that blocks outside views while still allowing airflow. It's ideal for ground-floor homes, apartments, and anyone who wants fresh air without sacrificing privacy.

5. Does Fillis ship to the entire United States?

Yes! We offer free standard shipping on all US orders over $35. Most orders are processed within 1–2 business days and delivered within 5–7 business days.

6. What is your return policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your Fillis screen door, simply contact us within 30 days of delivery and we'll arrange a full refund or exchange. See our Shipping & Returns page for full details.

7. My screen keeps falling down — what should I do?

Make sure the velcro surface is clean and dry before installation. Press firmly along the entire frame for at least 30 seconds to ensure a strong bond. If the issue persists, please contact our support team and we'll send you a replacement kit free of charge.

8. Does the magnetic screen door keep bugs out?

Yes. The high-density mesh acts as an effective barrier against mosquitoes, flies, and other insects. The 26-magnet center seal closes instantly after each pass-through, leaving no gap for bugs to enter.

9. Can I use Fillis on a sliding door or French door?

Fillis screens are designed primarily for standard single hinged doors. For sliding doors, please see our full product collection for compatible options.

10. How do I contact customer support?

You can reach us anytime via our Contact Us page. We typically respond within 24 hours on business days.