FAQs
Your Questions, Answered
Everything you need to know about Fillis magnetic screen doors.
1. How do I install a Fillis screen door?
Installation takes about 2 minutes and requires no tools or drilling. Each Fillis screen comes with a full-frame velcro kit. Simply peel and stick the velcro frame to your door frame, then attach the magnetic screen. That's it — no screws, no damage to your door frame.
2. What door sizes do Fillis screens fit?
Most Fillis screens are designed to fit standard US door sizes (32x80" and 36x80"). Always measure your door frame opening before ordering. Check our Size Guide for detailed measuring instructions.
3. Is the mesh safe for pets and kids?
Yes. The mesh is made from soft, flexible fibers that won't scratch or harm pets or children. The magnetic closure snaps shut gently and automatically — so even if your dog or cat runs through, the screen closes right behind them.
4. What is the Privacy PET Mesh?
Our Privacy PET Collection features a specially woven mesh that blocks outside views while still allowing airflow. It's ideal for ground-floor homes, apartments, and anyone who wants fresh air without sacrificing privacy.
5. Does Fillis ship to the entire United States?
We ship within the United States. Custom made-to-order screens and curtains also ship free to the UK, Germany, France, Italy, Spain, the Netherlands, Belgium and Denmark. For non-custom items, we offer free standard shipping on US orders of $35 or more. Most non-custom orders ship within 2–3 business days from our U.S. warehouse and are delivered within 5–7 business days after shipment.
Custom made-to-order screens ship from our production facility in China. Each one is produced in 7 days and delivered 2–3 weeks from order. Peak-season shipping delays may extend this estimate. Delivery dates are not guaranteed.
Free U.S. shipping is included in the price of every custom made-to-order screen and curtain. No standard shipping fee is added for the custom item. If your order also includes non-custom items, any applicable shipping charge for those items is shown at checkout.
6. What is your return policy?
For eligible non-custom items, we offer a 30-day return policy. If you're not completely satisfied with your Fillis screen door, contact us within 30 days of delivery to request a refund or exchange. Custom-made items are not eligible for returns. This does not affect our existing support for damaged, defective, or incorrectly supplied items. See our Shipping & Returns page for full details.
7. My screen keeps falling down — what should I do?
Make sure the velcro surface is clean and dry before installation. Press firmly along the entire frame for at least 30 seconds to ensure a strong bond. If the issue persists, please contact our support team and we'll send you a replacement kit free of charge.
8. Does the magnetic screen door keep bugs out?
Yes. The high-density mesh acts as an effective barrier against mosquitoes, flies, and other insects. The 26-magnet center seal closes instantly after each pass-through, leaving no gap for bugs to enter.
9. Can I use Fillis on a sliding door or French door?
Fillis screens are designed primarily for standard single hinged doors. For sliding doors, patio doors and extra-wide openings, our Custom Size Sliding Magnetic Screen Door is made to your exact measurements — pick a width range, enter your exact size, and order online.
10. How do I contact customer support?
You can reach us anytime via our Contact Us page. We typically respond within 24 hours on business days.
11. My door is 37 inches wide — will a 36x80 screen fit?
Measure your door frame opening, not the door itself. The mesh needs about 1 inch of overlap on each side to seal properly, so a 36x80 screen fits openings up to about 36" wide. If your opening falls between standard sizes, our custom size screen is made to the inch — often the better choice than forcing a near-fit.
12. I'm renting — will the velcro damage the paint when I remove it?
The adhesive is strong enough to hold the screen for a full season but is designed to come off clean from cured, well-bonded paint. To remove: warm the velcro strip briefly with a hair dryer, then peel slowly at a low angle. On fresh paint (less than 30 days old) or flaking surfaces, test a small corner first.
13. Can I install a Fillis screen between my storm door and front door?
Usually yes. The screen and its magnetic strips are slim — if there is at least 1 inch of clearance between the closed storm door and your door frame, the screen will fit without rubbing. Measure the gap with the storm door closed before ordering.
14. How should I store the screen in winter?
Take the mesh panel down (leave the velcro frame on the door frame — it can stay up year-round), let it dry fully, then roll it loosely and store it indoors in a dry place. Avoid folding it hard along the magnets. Reinstalling in spring takes under a minute.
15. How do I clean the mesh?
For light dust, vacuum with a soft brush attachment or wipe with lukewarm water and a little mild soap. For a deeper clean, the PET and fiberglass mesh can go in the washing machine: put it in a laundry bag and use a gentle, cold cycle. Then hang it to air-dry — it only takes an hour or two. Never put it in the dryer, and skip bleach: heat and bleach damage the mesh fibers and magnet seams.
16. Do you offer custom sizes?
Yes. Our Custom Size Sliding Magnetic Screen Door covers openings up to 120" wide and 98" (250 cm) tall: type in your exact width and height, the matching price range is selected for you, and you check out — no email quote needed. Wider than 120"? Email us for a quote. Made to order. Each one is produced in 7 days and delivered 2–3 weeks from order. Peak-season shipping delays may extend this estimate. Delivery dates are not guaranteed.
17. How do I clean a thermal door curtain?
Thermal door curtains are wipe-clean only. Use a damp cloth with a little mild soap, then let the curtain air-dry in place. Do not machine wash — the insulated layers are not made for the washing machine.