Contact information

Contact Fillis

We're a small team building heavy-duty magnetic and retractable screen doors for U.S. and Canadian homes. Below is everything you need to reach us, plus typical response times so you know what to expect.

Customer service email

For order help, returns, install troubleshooting, or product questions:
Email: support@ifillis.com

Response times

• Order help & shipping questions: within 24 hours, Monday–Friday
• Install troubleshooting & sizing questions: within 1 business day
• Return requests: within 1 business day; refund processed within 5–7 business days of receiving the returned item
• Wholesale or partnership inquiries: within 2–3 business days

What to include in your email

To get you the fastest answer, please include in your message:

• Your order number (if applicable; format is #1000+)
• The product handle or SKU you're asking about
• A short description of the issue, plus photos if it's an install or quality question

Returns & refunds

Fillis offers a 30-day no-questions return on every product. If your screen doesn't fit, doesn't work the way you expected, or you simply change your mind, email us within 30 days of delivery and we'll send a prepaid return label. Read the full refund policy and shipping policy for details.

Operating hours

Support inbox is monitored Monday through Friday, 9 AM–6 PM Pacific Time. Emails sent over the weekend are usually answered first thing Monday.

Press & partnerships

For media requests, retail partnerships, or wholesale orders, please use the same support address and put "Press" or "Wholesale" in the subject line so the right person picks it up.