Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, with all parts and accessories included. You'll also need the order number or proof of purchase.

How to Start a Return

To start a return, please contact us at support@ifillis.com with your order number and the reason for return. If your return is accepted, we'll send you instructions on where to send your package.

Return shipping is the responsibility of the customer, except for items that arrive damaged, defective, or are not as described — in those cases we will cover the return shipping cost.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us within 7 days if the item is defective, damaged, or you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Items that have been installed, used, or show signs of wear
• Items marked as Final Sale or clearance
• Gift cards

If you have a question about whether your specific item is returnable, please reach out before sending it back.

Exchanges

The fastest way to get a different size or model is to return the item you have and place a new order for the replacement once your return is accepted.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact support@ifillis.com.

Contact

Questions about returns or refunds? Email support@ifillis.com and we'll get back to you within 1 business day.