Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, with all parts and accessories included. You'll also need the order number or proof of purchase.
How to Start a Return
To start a return, please contact us at support@ifillis.com with your order number and the reason for return. If your return is accepted, we'll send you instructions on where to send your package.
Return shipping is the responsibility of the customer, except for items that arrive damaged, defective, or are not as described — in those cases we will cover the return shipping cost.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us within 7 days if the item is defective, damaged, or you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Items that have been installed, used, or show signs of wear
- Items marked as Final Sale or clearance
- Gift cards
If you have a question about whether your specific item is returnable, please reach out before sending it back.
Custom-made products
Custom-made products are not eligible for ordinary returns or exchanges, including a change of mind or incorrect measurements supplied by the customer. This does not affect our support for items that arrive damaged, defective, or incorrectly supplied by us.
Custom Size Measurement Mistakes: 40% Off a Replacement
If your custom-made product does not fit because you supplied incorrect measurements, you can order a replacement at 60% of the regular product price for the corrected size (40% off). Contact support@ifillis.com with your original order number and corrected final finished dimensions before reordering. We will confirm the measurements and replacement price with you before production.
Exchanges
The fastest way to get a different size or model is to return the item you have and place a new order for the replacement once your return is accepted.
Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact support@ifillis.com.
Contact
Questions about returns or refunds? Email support@ifillis.com and we'll get back to you within 1 business day.